Refund Policy

We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be:

• Unused and in the same condition in which you received it

• In its original packaging

• Accompanied by your order number or proof of purchase

To start a return, please contact our customer support team before sending any item back.

Items returned without prior authorization may not be accepted.

Personalized and Engraved Products

Because personalized and engraved products are made specifically for each customer, they are generally not eligible for returns or refunds.

However, if your personalized item arrives damaged, defective, or with an engraving error caused by us, please contact us within 7 days of delivery.

When contacting us, please provide:

• Your order number

• A clear description of the issue

• Photos showing the problem

Once the issue has been reviewed, we may offer a replacement or a refund where appropriate.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you receive the wrong product, contact us within 7 days of receiving your order so we can evaluate the issue and resolve it as quickly as possible.

Depending on the situation, we may provide a replacement or issue a refund.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed.

Please note that your bank or payment provider may require additional processing time.

Shipping Costs

Original shipping charges are generally non-refundable.

Customers are normally responsible for the cost of returning an item.

However, if the product you received was damaged, defective, or incorrect due to an error on our part, we will provide the appropriate solution and may cover the return shipping costs.

Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided that the order has not yet entered processing, production, or engraving.

Once your order has been processed or personalization has begun, we may no longer be able to cancel or modify it.

If you need to cancel your order, please contact us as soon as possible.

Exchanges

We do not currently offer direct exchanges.

If you experience an issue with your order or need assistance with sizing or another product-related matter, please contact our customer support team and we will help you find the best available solution.

Order Processing

Orders are generally processed within 1–3 business days.

Personalized or engraved products may require additional preparation time before shipment.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Delivery Times

Delivery times vary depending on your location and the shipping method selected at checkout.

Shipping estimates are provided for guidance only and may be affected by carrier delays, customs processing, holidays, weather conditions, or other circumstances outside our control.

Tracking

Once your order has been dispatched, tracking information will be sent to the email address provided during checkout.

Please allow some time for the tracking information to become active after shipment.

Contact Us

If you have any questions regarding a return, refund, damaged product, cancellation, or your order in general, please contact our customer support team.

We normally respond within 24–48 hours.

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.

info@natural-life.store